FAQ

Invalid Login message

·Use "Forgot your password?" to submit your email address for password reset. If you do not receive an email with reset instructions, Contact Us.

I am logged in to the Portal, but there are no actionable Options. All I can access is the home page and my profile.

·Contact your Customer Admin or 1547 Critical Systems Realty to confirm your permissions

Lookups: No assets appear in the list

·Confirm the appropriate selection has been made for "Asset Type."

·If the "Asset Type" is correct and still no assets appear, contact 1547 Critical Systems Realty.

Receive a portal comment notification, but the comment doesn't appear?

·You're quick on the draw! Portal Comments added by 1547 Critical Systems Realty can take up to 5 minutes to appear in the portal record.

I submitted a portal request, but I don't see it in the list of Service Orders.

·Confirm that you are clicking the Submit button on the bottom of the Service Order request.  When a Service Order is successfully submitted, you'll receive a banner notification and an email.

I need to grant or remove Portal Access for other Users in my organization. How do I become a Portal Admin?

· Contact Us to request Portal Admin privileges.

I’m a Portal Admin and I need to remove a User from the Portal because they are no longer with my organization.

· Contact Us to request User deactivation.